CRIMSON WARRANTY SUPPORT
As an authorized Crimson Dealership, we provide warranty support for all Crimson products; from fire engines to aerial apparatus. Call us for all your Crimson warranty needs and we will handle all the rest. Please contact our Service Department at phone #503-848-3276 or by sending your warranty request to service@hwev.com.

The Crimson Fire Warranty covers repair or replacement, at the sole discretion of Crimson Fire of any part of the new Crimson Apparatus (except the chassis) in which a defect in materials or workmanship appears under normal use, where maintenance has been performed as stated in the Owner’s Manual. The chassis is not covered by this Limited Warranty but is covered by warranties issued from the chassis manufacturer. The original limited warranty is in effect for a period of 12 months from the first owner’s date of purchase. Please contact Crimson Fire to determine the warrantable period. Some examples of items not covered under the limited warranty include normal maintenance such as lubrication, installation of aftermarket devices or components that are installed but not manufactured by Crimson Fire (which generally are covered under the component manufacturer’s separate warranty). It is recommended that the purchaser refer to the Crimson Owner’s Manual for a full listing of warrantable and non-warrantable items.

Crimson Fire Warranty Support is available by calling #605-582-4001 or by sending an email request to brent.porter@crimson-fire.com

We may need the following information; the Crimson Sales Order Number that can be found on the driver’s door placard, mileage at time of failure and complete description of the warranty complaint. Many components carry a separate manufacturer’s warranty. The purchaser should check the original component manufacturer’s warranty regarding coverage. The Crimson Sales Order Number may also be found in the original service manuals that were shipped with the chassis when it was new.